A Customer Service Assistant Manager for Operations oversees customer service within the operations department, ensuring high service standards, resolving customer issues, and improving operational efficiency. Key responsibilities include:
LATEST JOBS
Assistant Manager, Customer Service
Closing Date: 5 June 2025
A Customer Service Assistant Manager for Operations oversees customer service within the operations department, ensuring high service standards, resolving customer issues, and improving operational efficiency. Key responsibilities include:
KEY RESPONSIBILITIES
- Manage Customer Service Team: Supervise and support the team to maintain high service standards, handle escalated issues, and monitor performance.
- Process Improvement: Identify and implement process improvements to enhance service efficiency and collaboration with operations.
- Training and Development: Train, develop, and motivate customer service staff to improve performance and skills.
- Customer Engagement: Ensure timely and effective resolution of customer queries through various communication channels.
- Operational Support: Work with other departments to ensure smooth coordination and resolve operational issues affecting customer service.
- Reporting and Analysis: Track performance metrics and provide insights to management to improve strategies.
- Quality Assurance: Ensure adherence to service quality standards and conduct regular audits.
- Strategy Development: Assist in creating strategies to improve customer satisfaction, retention, and loyalty.
REQUIREMENTS
- Degree in Business Administration or related field.
- Proven customer service management experience.
- Strong leadership, communication, and problem-solving skills.
For interested applicants, please email your updated CV to work@berjaya.com.my